"United Kingdom is our country of domicile" and stipulate that the
governing law is the local law.
"Visa and Master Card and which (GBP, USD and EUR) will be accepted for
payment".
We will not trade with or provide any services to OFAC and sanctioned countries.
Customer using the website who are Minor /under the age of 18 shall not register as
a User of the website and shall not transact on or use the website.
The Website Providers maintains the www.thewebsiteproviders.co.uk Website.
Cardholder must retain a copy of transaction records and Merchant policies and
rules.
User is responsible for maintaining the confidentiality of his account.
Revision Policy
We provide revisions depending on the package you have selected. Customers enjoy the leverage of unlimited free revisions as we revise their websites without any additional charges, provided that the theme and layout remain the same. The turnaround time for revision would be 48–72 hours.
Turnaround Time
The Website Providers has a turnaround time of 48–72 hours for most web development services. Note that this is not the complete time frame for a project. It is only the turnaround time for a single iteration of the development stage. Depending on the kind of service, the time required for revisions could vary from a minimum of 48 hours to 72 hours, which means two working days.
We value work-life balance and acknowledge the importance of weekends for personal time and relaxation. Therefore, in our committed timelines, weekends will not be counted as working days. For example, if the timeline committed is 2 weeks, it will be considered as 14 business days excluding weekends. Similarly, for a 4-week timeline, it will be considered as 28 business days excluding weekends.
For example:
– Website orders placed or revisions requested on a Monday will be delivered by
Wednesday.
– Website orders placed or revisions requested on a Friday will be delivered by
the end of the day Tuesday.
Refund Policy & Money Back Guarantee
In any event, any deposited funds for a project shall not be subject to refund after delivery if the initial website design and theme are approved, or a change is requested, unless The Website Providers cancels or terminates your contract for a reason other than your breach or non-performance.
All refund requests will be fulfilled as per the following arrangement:
– You can make a request when the initial designs for the website are offered.
However, once you approve or request changes in the initial layout, the refund offer
becomes void, and the refund request will not be entertained.
– If the request for a refund is made before the delivery of the initial
layout, then you would be eligible for a full refund (less 10% service and processing
fee).
– If the request for a refund is made within 48 hours, you would be eligible
for a 66% refund (less 10% service and processing fee).
– If the request for a refund is made between 48–120 hours of the initial
layout delivery, you would be eligible for a 33% refund (less 10% service and
processing fee).
– No refund request will be entertained after 120 hours of your initial layout
delivery. However, since we believe in 100% customer satisfaction, you are encouraged
to contact us in case of any concern.
– No refund request will be entertained if you have not taken any action on
your order for 30 days after placing your order. However, if you want to reactivate
your website order, you will be charged a certain fee depending on your project.
– No refund requests will be entertained after the final files have been
delivered.
– During the project, if the client asks for a refund due to a change of mind
or any other personal issues, then the client is not eligible for a refund, although
we can store credit the amount which he or she can later utilise for another
service.
– For website packages, no refund will be entertained once website development
has been completed or once the website has been deployed live.
– Refunds are processed for the orders placed in good faith. When a customer
has placed website orders with more than one website agency for the same job with the
intention to claim a refund, we do not consider it good faith. In such a case, we
reserve the right to decline a refund request.
– For video animation packages, no refund request will be entertained after the
designing of the storyboard.
– All refund requests should be communicated to the support department. The
Website Providers, based on the violation of your user agreement, reserves the right
to approve or disapprove your request on an individual case-by-case basis.
– For The Website Providers custom packages, the refund will be applicable
depending on similar terms as it is on the single packages.
– For example, if you order web design and video animation services and approve
the website, you can claim a refund for the video animation service before designing
the storyboard only.
– A refund request will need to have a valid reason to support it, which must
qualify against the website brief and customer feedback for revisions. Unless a
layout has not been designed according to the brief, a refund will not be processed;
however, further revisions will be provided until complete satisfaction.
– The money back guarantee is for orders placed in good faith. When a customer
has placed website orders with more than one website agency for the same job with the
intention to claim a refund, we do not consider it good faith. In such a case, we
reserve the right to decline a refund request.
– All website jobs require customer feedback before finalising the design and
development; therefore, it is only fair that the customer gets involved and provides
feedback in order to get the desired results.
– The 100% unique website guarantee entitles you to a re-draw if our developed
website is found to be considerably similar to another website that may already
exist. Any resemblance to an existing website will be merely a coincidence, and The
Website Providers will not accept any responsibility or claim of any compensation in
such a case. It is the client’s responsibility to get their website
copyrighted.
Note: The Website Providers holds all the rights to reject any project or cancel the contract whenever it deems necessary. After the refund, you will not have any rights to use the domain for any purpose; it will be the sole property of The Website Providers. The company will be the rightful owner of the website.
Services not related to website services are not eligible for refunds under any circumstances. They are not covered under our 100% money-back guarantee. If such a service is acquired as part of a package deal of any kind, it cannot be used to request a refund on the entire package. Examples of such services are as follows:
– Copyright protection certificates.
– Website and email hosting services.
– Website SSL certificates.
– Website domain purchase.
– Website maintenance plans.
– Website SEO plans.
– Social media marketing.
– Google Ads campaigns.
For services that are not covered under the 100% refund policy, in case of dissatisfaction, The Website Providers management, after reviewing the project, may choose to offer a partial refund to the client.
How to Claim Your Refund
To ensure your refund request is approved, please make sure you meet the following requirements.
Claim your refund specifying your concern by contacting us via any of the following modes:
– Live chat
– Email: info@thewebsiteproviders.co.uk
We will try to resolve your concern by virtue of our revision policy immediately, or else we will email you a refund request approval from our refund department. After the refund, your website copyrights would be obtained by The Website Providers, and you would not be able to use the website design sent by the company. Let us also specify that:
– Since the website rights would now be transferred to the company, you agree
that you will have no right (direct or indirect) to use any response or other
content, work product or media, nor will you have any ownership interest in or to the
same.
– Working in collaboration with government copyright agencies, The Website
Providers would share copyright acquisition information for the refunded designs,
which would restrict the re-use of the website in its original layout in the future.
If you have any questions or concerns about our refund policy, please contact us at
info@thewebsiteproviders.co.uk.
My Account
The My Account area is a convenient way to communicate. It is your sole responsibility to check the account area to address any queries, concerns or additional instructions required by the designer. Not checking or using the account area frequently shall not provide you with adequate grounds for a refund. However, if you are uncertain how to use the area, you may contact the customer support team at any time for assistance.
Communication Policy
– Emails sent back and forth through our official email address, info@thewebsiteproviders.co.uk,
are the only forms to be considered valid communication.
– We are not responsible for any damages, issues or delays caused by contact
made through means of communication not provided by us.
– We take full responsibility for all the information provided through our
official domains.
Quality Assurance Policy
The Website Providers will do their best to meet your requirements, and our web developers will do their best to fulfil your expectations. We believe in providing the best website, and each of our layouts is well crafted.
100% Satisfaction Guarantee
– Our unlimited revisions policy is to make sure that you are 100%
satisfied.
– We aim to exceed your expectations and strive to accomplish them.
– We do not stop our revisions until you are completely satisfied with your
website (the number of revisions will be according to your package).
Delivery Policy
– The complete order will be sent to the mentioned account on the date stated on
the order confirmation, and a confirmation email will also be sent.
– The turnaround time will be according to the package; the minimum time
required is two business days.
– Websites will only be made live once all dues have been cleared. Under no
condition will a website be made live if there are any kind of dues
outstanding.
– In case of an urgent or rush order, contact our customer support team.
Website Ownership & Rights
All finalised websites provided by The Website Providers are done so on a written request of finalisation by the client, and upon finalisation the client receives all the credentials and owns 100% of all rights of ownership to the said website.
– The client shall own the final website design provided by The Website
Providers in all its entirety.
– All ownership rights of the said finalised website will belong to the client
100%.
– The client is free to use the finalised website as they see fit.
– The client shall not, however, own any materials, media or other content
generated during any revision cycles leading up to the final product.
Content Creation & Population
The Website Providers will not be responsible for creating or populating content (e.g. text and images) into the website unless purchased exclusively otherwise. In which case:
– The Website Providers will populate the website with content created for the
client.
– The content and text for the website will be created specifically for the
customer’s website.
– The Website Providers will populate the website with images.
– The Website Providers will acquire stock imagery for the client from stock
photo websites.
– Images will be purchased upon approval from the client.
– The Website Providers will populate the website with products and product
details.
– Product images and product details will be provided by the client.
N.D.A. & Reputation Management Policy
– The Website Providers does not share customer information regarding their
project or contact details with anyone. The client’s personal and project
information is kept confidential at all points.
– Once the project is completed successfully, both parties, The Website
Providers and the client, agree not to intentionally defame or otherwise disparage
the other with respect to matters arising after project completion.
– Once the project is completed successfully, each party agrees to refrain from
(and The Website Providers shall take reasonable steps to cause its officers and
directors to refrain from), either directly or indirectly, making any defamatory
comments of any type or nature whatsoever to anyone about the client (and in the case
of the company, its employees, officers, directors, agents, consultants, affiliates,
investors or business partners).
Record Maintenance
The Website Providers keeps the records of finalised product delivery and communication.
Customer Support
Our customer support team is present in the office Monday to Friday from 9am to 5pm GMT to answer all of your concerns and queries over the phone. All other queries after business hours need to be emailed through the account section by the customer and will be picked up the next working day.
Technical Support Policy
The Website Providers is primarily a website service and website consultancy provider. We will design and develop the services that the client needs. On occasion, our packages and services purchased will include technical aspects to help the client with their websites and emails. The Website Providers will provide the client with the basic information regarding those services and the settings required to make those services work. The Website Providers will not be responsible for providing detailed training or installations of said services on the customer’s end. Such services may include but are not limited to:
Website Deployment
– The Website Providers will deploy the website for the customer on a hosting
server provided by us.
– Hosting services provided by The Website Providers are a free service
provided to the client as an added feature without any cost. It is acquired from a
third-party service provider.
– In the event the website is hosted on a third-party web server purchased by
the customer, The Website Providers will not be held responsible for any kind of
server or hosting-related issues.
There is no Service Level Agreement (SLA) between the client and The Website Providers in terms of technical assistance or service outage unless purchased separately as an ongoing maintenance service.
Website Content Management System (CMS)
– The Website Providers will provide the customer with a user manual to use the
website CMS.
– The Website Providers will not be responsible for training the client in the
said website CMS.
Email Setup
– The Website Providers will provide the customer with the necessary settings
and information to install the emails on their end.
– The Website Providers will not be responsible for installing said emails on
the customer’s end.
– The Website Providers will not be responsible for providing technical support
or assistance in troubleshooting errors on email usage, as all our emails are on open
servers and accessible by all service providers.
The Website Providers will not be held responsible in any way for the customer’s failure to execute, install or learn the usage of the above-said services on their end, as the responsibilities for those lie on the customer’s end.
Email & Mobile Phone Policy
This policy outlines the terms and conditions regarding the use of email and mobile phone contact information provided to The Website Providers.
Consent and Usage
By providing your email address and/or mobile phone number, you consent to receive communication from The Website Providers. This includes transitional messages, periodic updates about your service or project, newsletters and service delivery, e.g. design attachments, project updates and revision updates.
Carrier Charges Disclosure
Standard messaging and data rates may apply. Please consult your mobile service carrier for details.
Stop & Unsubscribe
If you wish to stop receiving emails or mobile communications, you can:
– For emails, click the “unsubscribe” link located at the bottom of
any email you receive from us.
– For mobile communications, reply “STOP”, “Unsub” or
“Unsubscribe” to any SMS message you receive from us. The SMS will be
stopped right away.
Frequency of Communication
We will strive to limit the frequency of our communications to a reasonable level. However, there may be exceptions during special updates about a project or urgent notifications.
Security of Information
Your email address and mobile phone number will be kept confidential and will not be shared with third parties without your explicit consent, except as required by law.
Changes to Policy
The Website Providers reserves the right to modify this policy at any time. Any changes will be posted on our website, and it is your responsibility to review these changes.
Contact Us
If you have any questions or concerns regarding this policy, please contact us at info@thewebsiteproviders.co.uk.
SMS and Email Terms & Conditions
1. Overview
By subscribing to our SMS and email communication services, you agree to receive text messages and emails from The Website Providers. These communications may include updates, promotional content, notifications and other information related to our services. Your participation in these programmes is subject to the following terms and conditions.
2. Opt-In Process
SMS subscription: When you provide your mobile number on our website, you may receive a confirmation text message asking for your consent to subscribe to our SMS service. By replying to the confirmation message with the designated keyword (e.g. “YES”), you agree to opt in to receive SMS messages from The Website Providers.
Email subscription: By providing your email address and selecting the option to receive communications from us, you consent to receiving emails related to our services, promotions and updates.
3. Message Frequency
SMS: The number of SMS messages you receive may vary based on your communication requirements with our team. This allows us to provide timely updates and respond to your needs effectively.
Email: Emails will be sent periodically and may vary in frequency depending on the type of communication and your preferences.
4. Opt-Out Process
SMS opt-out: You can opt out of our SMS communications at any time by replying to any of our messages with the word “STOP”. Upon receipt of your opt-out request, we will send a confirmation message, and you will no longer receive SMS messages from us.
Email: There is no charge for email communications.
5. Privacy Policy
Your privacy is important to us. Please review our Privacy Policy for detailed information on how we collect, use and protect your personal information.
6. Support
If you have any questions or need assistance with our SMS or email services, please contact our support team at info@thewebsiteproviders.co.uk.
7. Modifications
We reserve the right to modify these terms and conditions at any time. Changes will be effective immediately upon posting to our website. Continued use of our SMS and email services after any changes indicates your acceptance of the new terms.
8. Compliance
We comply with all relevant laws and guidelines for SMS and email marketing in the United Kingdom, including the UK GDPR and the Privacy and Electronic Communications Regulations (PECR). Your participation in our messaging programmes is subject to these regulations.